[image: Google Play Logo] <play.google.com/store> Hello,
We wanted to let you know the developer of the Android app *HidrateSpark Water Tracker*, has replied to the Google Play review you wrote for it on Feb 19, 2025.
*HidrateSpark Water Tracker* Your rating:★★★★★
Doesn’t stay connected to the bottle. App has a problem staying connected to Bluetooth and I don’t think it’s my puck because I’ve had this bottle for years but rarely used it but now Im using it more and this only started recently. Everyday it’s stuck “searching” and I have to enable/disable BT for it to find it. Setting the app to “Unrestricted” in Android battery settings hasn’t worked
*Developer response:*
Thank you for your feedback! Please make sure that background activity is allowed for the Hidrate app in your phone’s settings. If the issue persists, feel free to reach out to our support team at support@hidratespark.com, and we’ll be happy to assist you further. – Hidrate Team
Edit review <play.google.com/store/apps/details?id=hidratenow.com.hidrate.hidrateandroid&reviewId=YmI0OGRiYjktMzU5Yi00MjMwLWIwN2UtMzMzZDI2MzExMmNk>
If you would like to discuss your issues in more detail with the developer, you can contact the developer directly by emailing HidrateSmart LLC <please@hidrate.me> or replying to this email.
Developer replies must adhere to the Posting Guidelines <support.google.com/googleplay/android-developer/answer/138230>. If you have concerns about the developer’s reply to your review, please contact Google <support.google.com/googleplay/android-developer/bin/request.py?contact_type=coma> .
If you don’t want to receive further notifications when developers reply to your reviews, you may opt out <play.google.com/unsub?eup=aALD2JI8pprLV-KMTMOtYOAaempnJWnm2u20DLfmlKvnMQNxqXRfMec2pfDi0YZtzRT8uoVYjwIK9XaGOznXr4mqPax2gbLkJSQ> . Sincerely, The Google Play Team
We wanted to let you know the developer of the Android app *HidrateSpark Water Tracker*, has replied to the Google Play review you wrote for it on Feb 19, 2025.
*HidrateSpark Water Tracker* Your rating:★★★★★
Doesn’t stay connected to the bottle. App has a problem staying connected to Bluetooth and I don’t think it’s my puck because I’ve had this bottle for years but rarely used it but now Im using it more and this only started recently. Everyday it’s stuck “searching” and I have to enable/disable BT for it to find it. Setting the app to “Unrestricted” in Android battery settings hasn’t worked
*Developer response:*
Thank you for your feedback! Please make sure that background activity is allowed for the Hidrate app in your phone’s settings. If the issue persists, feel free to reach out to our support team at support@hidratespark.com, and we’ll be happy to assist you further. – Hidrate Team
Edit review <play.google.com/store/apps/details?id=hidratenow.com.hidrate.hidrateandroid&reviewId=YmI0OGRiYjktMzU5Yi00MjMwLWIwN2UtMzMzZDI2MzExMmNk>
If you would like to discuss your issues in more detail with the developer, you can contact the developer directly by emailing HidrateSmart LLC <please@hidrate.me> or replying to this email.
Developer replies must adhere to the Posting Guidelines <support.google.com/googleplay/android-developer/answer/138230>. If you have concerns about the developer’s reply to your review, please contact Google <support.google.com/googleplay/android-developer/bin/request.py?contact_type=coma> .
If you don’t want to receive further notifications when developers reply to your reviews, you may opt out <play.google.com/unsub?eup=aALD2JI8pprLV-KMTMOtYOAaempnJWnm2u20DLfmlKvnMQNxqXRfMec2pfDi0YZtzRT8uoVYjwIK9XaGOznXr4mqPax2gbLkJSQ> . Sincerely, The Google Play Team
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