How has technology changed your job?

Technology has changed my job because it made me lose it. I was tier 3 technical support at a software development company and my employer switched to AI to get rid of most of us. Although, it’s not really AI, but only automated messages from a brainless bot that just throws sequenced troubleshooting steps at customers. Obviously, it could never do the job that we did, but employers don’t care about quality anymore anyway. They rather piss off both their employees and customers by getting by with the bare minimum.

Additionally, technology has made me unemployed because it also shipped my job over to another country which wouldn’t be possible without tech. Being outsourced for lower quality service while a bot does the general tasks is crazy work.Additionally, technology has made me unemployed because it also shipped my job over to another country which wouldn’t be possible without tech. Being outsourced for lower quality service while a bot does the general tasks is crazy work.